topic Re: Public Mobile app has me in a waiting room in Get Support

Public Mobile app has me in a waiting room

DennyCrane — Sat, 30 Nov 2024 02:18:44 GMT

Anyone else getting this when they open the Public Mobile app? Seems like a marketing ploy, as the deals haven't really changed in over a week and I fail to see how all of the sudden the servers are crashing. Funny though...

Re: Public Mobile app has me in a waiting room

Handy1 — Sat, 30 Nov 2024 02:26:11 GMT

@DennyCrane thanks for sharing that I just checked my app and same thing . Maybe it’s just under going maintenance

Re: Public Mobile app has me in a waiting room

hairbag1 — Sat, 30 Nov 2024 02:41:22 GMT

@DennyCrane, @Handy1

moi aussi...but when I click the back button, I get to my account.

Re: Public Mobile app has me in a waiting room

will13am — Sat, 30 Nov 2024 02:46:22 GMT

I just tried and same thing. This waiting room must be huge!

Re: Public Mobile app has me in a waiting room

Handy1 — Sat, 30 Nov 2024 03:03:30 GMT

@hairbag1 I only get back in once the counter has counted down , where’s the back button on the app or you mean log out and back in ?

Re: Public Mobile app has me in a waiting room

hairbag1 — Sat, 30 Nov 2024 03:06:07 GMT

@Handy1 wrote:
@hairbag1 I only get back in once the counter has counted down , where’s the back button on the app or you mean log out and back in ?

on my laptop, I just click on the "Go back one page" arrow...top left side of screen...within nano-seconds, I'm in my account.

Re: Public Mobile app has me in a waiting room

fixin1 — Sat, 30 Nov 2024 03:10:51 GMT

@DennyCrane - I have it but I think it is for mitigation from an outage.

Re: Public Mobile app has me in a waiting room

DennyCrane — Sat, 30 Nov 2024 03:10:52 GMT

I just waited, through it didn't take the full 9 minutes that it originally said (it probably took 5). I think it's just a game to build a sense or urgency. It's clever.

Re: Public Mobile app has me in a waiting room

DennyCrane — Sat, 30 Nov 2024 03:13:50 GMT

@fixin1 That's certainly the concept of an online waiting room, yes. I deal with similar systems when trying to booking camping or rec programs such as swimming lessons. I just find it hard to believe that the Public Mobile servers are suddenly overwhelmed when the deals haven't really changed in over a week. Maybe, but I have my doubts.

Re: Public Mobile app has me in a waiting room

will13am — Sat, 30 Nov 2024 03:13:56 GMT

@DennyCrane wrote:
I just waited, through it didn't take the full 9 minutes that it originally said (it probably took 5). I think it's just a game to build a sense or urgency. It's clever.

Urgency for what? I have not time for this, so I just closed the tab. I will try again another day. The points are not going to go stale.

Re: Public Mobile app has me in a waiting room

DennyCrane — Sat, 30 Nov 2024 03:15:01 GMT

@will13am To get the Black Friday deals while they're not.

Re: Public Mobile app has me in a waiting room

will13am — Sat, 30 Nov 2024 03:22:18 GMT

@DennyCrane wrote:
@will13am To get the Black Friday deals while they're not.

This screen came up when I went to the rewards portal. How is this in any way related to any deals?

Re: Public Mobile app has me in a waiting room

DennyCrane — Sat, 30 Nov 2024 03:23:20 GMT

That's interesting. For me it appeared when I attempted to open the app. Once I was in the app I could do whatever I wanted.

Re: Public Mobile app has me in a waiting room

golfball — Sat, 30 Nov 2024 03:25:01 GMT

If there were some must have deals I could see this queue being frustrating when combined with the auto logout. I went to check self serve to help someone earlier and had to wait 8 minutes.

Re: Public Mobile app has me in a waiting room

DennyCrane — Sat, 30 Nov 2024 03:30:09 GMT

@golfball Yes, but it would be better than Black Friday 2023 where the server crashed for several hours. If a queue system avoids that, I'm all for it. As long as it's legit and they're not just playing games and wasting our time.

Re: Public Mobile app has me in a waiting room

will13am — Sat, 30 Nov 2024 03:42:09 GMT

@DennyCrane wrote:
That's interesting. For me it appeared when I attempted to open the app. Once I was in the app I could do whatever I wanted.

I was using the desktop browser. I don't know if this makes a difference.

Re: Public Mobile app has me in a waiting room

Gib7 — Sat, 30 Nov 2024 03:45:13 GMT

Yep. Same here. All I want to do is check my dashboard! Not going to wait 7 minutes to do that.

Re: Public Mobile app has me in a waiting room

hairbag1 — Sat, 30 Nov 2024 03:47:09 GMT

@will13am wrote:
@DennyCrane wrote:
That's interesting. For me it appeared when I attempted to open the app. Once I was in the app I could do whatever I wanted.
I was using the desktop browser. I don't know if this makes a difference.

web browser here also. I get the waiting room...but if I click the back button, my PM account loads up immediately.

Re: Public Mobile app has me in a waiting room

will13am — Sat, 30 Nov 2024 03:48:02 GMT

@DennyCrane wrote:
@golfball Yes, but it would be better than Black Friday 2023 where the server crashed for several hours. If a queue system avoids that, I'm all for it. As long as it's legit and they're not just playing games and wasting our time.

The plan link says the deals don't end until December 2. There is no immediate rush. The server crashes were the worst back when the 2016 fall promo was a hot deal. The crash created so much havoc for support that it took more than 2 weeks to clear the backlog. A buddy had included a number port in the activation that failed. He had no service for 10 days. I get criticized a lot for being stubborn about doing number porting as a separate step. Certain events leave emotional scars.

Re: Public Mobile app has me in a waiting room

Yzeguy — Sat, 30 Nov 2024 04:25:42 GMT

I got the same thing. It’s entirely possible their sites are overwhelmed or they’re having server issues.