topic Re: Forbidden A1 in Get Support

Forbidden A1

Josh444444444 — Sat, 30 Nov 2024 00:35:43 GMT

I was setting up my new account/sim. I got my old number ported over but my new sim won't work and when I try to login to my account I get a forbidden A! message on my phone and PC

Re: Forbidden A1

Phil_Adelphus — Sat, 30 Nov 2024 00:42:54 GMT

@Josh444444444 Have you restarted the phone after inserting the Public Mobile sim (or is it esim?).

Re: Forbidden A1

Josh444444444 — Sat, 30 Nov 2024 02:49:53 GMT

Yes, its a physical sim and ive restarted multiple times

Re: Forbidden A1

Josh444444444 — Sat, 30 Nov 2024 02:55:29 GMT

Yes I've restarted Multiple times. Its a physical sim. My phone recognizes it as a Public Mobile Sim. When I try to login to my account online I get a message that says Forbidden A1 and wont login. If I try in the app it just closes. Tried calling *611 and it has a recording that my subscription was my service was deactivated due to no payment. If I try to make a call it says I don't have an active plan

Re: Forbidden A1

Phil_Adelphus — Sat, 30 Nov 2024 11:56:09 GMT

@Josh444444444 Probably best to contact customer service. Since you can't log in, send a private message directly to support agents using the link below. The chat icon bottom right of this page is the usual way to open a ticket but that likely won't work for you. Send a private message using this pre-addressed link and watch for an agent to reply at the envelope icon top right of this page or, if no envelope, tap your avatar and select Messages.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437