topic Re: IMEI Error during Porting in Get Support

IMEI Error during Porting

TheSmashyOne — Mon, 28 Oct 2024 04:46:17 GMT

Either previous provider had incorrect IMEI on file or I typed a number in wrong. Am supposed to be waiting for someone to contact me to resolve issue… no one contacted me. What can I do to expedite this process?

@CS_Agent

Re: IMEI Error during Porting

hTideGnow — Mon, 28 Oct 2024 00:21:57 GMT

hi @TheSmashyOne

it is better to use the account number instead of IMEI number

you can call PM porting team to ask them to update. I will send you the number to PM Porting support team Please check your community inbox

Re: IMEI Error during Porting

TheSmashyOne — Mon, 28 Oct 2024 00:25:54 GMT

Yes. I can provide them that information. Thank you kindly for the quick reply @hTideGnow

Re: IMEI Error during Porting

computergeek541 — Mon, 28 Oct 2024 04:45:49 GMT

self solution removed

Re: IMEI Error during Porting

Rallydriver — Sat, 30 Nov 2024 00:25:34 GMT

I have the same issue. How did you resolve it?

Re: IMEI Error during Porting

hTideGnow — Sat, 30 Nov 2024 01:44:33 GMT

hi @Rallydriver you should have provided the account number instead of IMEi

and PM porting support team can help to update the account number. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call