topic Re: Porting out in Get Support

Porting out

Adele5 — Sat, 30 Nov 2024 11:24:57 GMT

Trying to port my number out to Eastlink but not getting the text from public mobile to authorize.

Re: Porting out

NDesai — Fri, 29 Nov 2024 23:50:10 GMT

@Adele5 Is your Public Mobile account active? Confirm with your new provider that they sent a text on your PM number.

Re: Porting out

hTideGnow — Fri, 29 Nov 2024 23:51:20 GMT

hi @Adele5

make sure your PM account is still active and you still can receive normal text

then call EastLink back and ask them to resubmit the port request

if you still not receive the text from PM asking for your approval, then submit a ticket with PM support using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting out

Adele5 — Fri, 29 Nov 2024 23:51:43 GMT

My account is still active and the PM sim was in place.

Re: Porting out

NDesai — Sat, 30 Nov 2024 00:20:06 GMT

@Adele5 wrote:
My account is still active and the PM sim was in place.

@Adele5 Contact your new provider to re-initiate the port in request or to have them send the text again. Send a text from any other family members or friends phones to see your PM sim is getting text messages.