topic Re: Can't change plan?? in Get Support

Can't change plan??

aalon — Tue, 04 Jan 2022 21:17:50 GMT

My current 120 day plan expired and I'm trying to change to a different plan. I tried yesterday as well (before it expired) but couldn't so figured I'd retry today. Still no luck. I just can't click anything useful, see screenshot: https://ibb.co/ear8oy

Can someone help me change to that plan? I'm effectively with no cell at the moment 😕

As shown in the screenshot I'm looking for a 30 day, unlimited talk & text, 3GB LTE data plan.

Thanks!

Re: Can't change plan??

meocon — Tue, 15 May 2018 16:50:03 GMT

I recommend you send a private message to the moderator team and ask them to change a plan for you. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Re: Can't change plan??

jt97 — Tue, 15 May 2018 17:20:05 GMT

I think you have to have an active plan to "switch" plans. Without you having an active plan, It cant really "switch" plans.

Best bet is contact a MOD or just renew to the old one and switch right after to have service and then contact a MOD after to get a price adjustment.

Re: Can't change plan??

Acekiller — Tue, 15 May 2018 18:21:24 GMT

Either way, you will have to contact a mod to help you with this.

Re: Can't change plan??

Anonymous — Tue, 15 May 2018 20:40:12 GMT

you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific change plan
- them can help you a lot nice team service

Good Luck