topic Black Friday deal in Get Support

Black Friday deal

Dardar2 — Fri, 29 Nov 2024 22:26:05 GMT

I had seen a 29$ offer from public mobile for 20gb Canada+US+Mexico for $29/month.

The original plan is $39, you get $5 off for auto-payment (indefinitely) and another $5 off as a promo (for 18 months) Also, activation fees are waived after 18 months the plan goes back to 34$.

Can I have this deal ? Or something similar ?

Re: Black Friday deal

hTideGnow — Fri, 29 Nov 2024 22:28:34 GMT

hi @Dardar2 your current have that $39 plan with $5 off for autopayment and $5 off for promo?? or is that from another carrier?

with the change to $29 Canada-us-mes plan, it depends if you see it on your My Account. You can only change to plans offered on My Account's Change Subscription page. if you don't see the plan,sorry, you cannot change to it.

Re: Black Friday deal

Handy1 — Fri, 29 Nov 2024 22:34:08 GMT

@Dardar2 $29 plan is just 10GB but there’s a 20GB $30 CAN/US plan you should be able to change too

Re: Black Friday deal

Dardar2 — Fri, 29 Nov 2024 22:43:38 GMT

Hi ! Another customer had received that as a promotional black Friday deal. I am not currently a customer but was looking for the best deal out there. Is there Anything that can be done ?

Re: Black Friday deal

hTideGnow — Fri, 29 Nov 2024 22:45:12 GMT

hi @Dardar2

you can try to contact support and hope they can help. While small number of customers got help to change plan, most reported they got declined

to contact support, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Black Friday deal

Meow — Fri, 29 Nov 2024 23:10:26 GMT

Interesting... I do not see that plan with $5 off forever for autopay... not on my account nor as a new subscriber...

PM get rid of autopay bonus a while ago.

Re: Black Friday deal

Phil_Adelphus — Fri, 29 Nov 2024 23:31:38 GMT

@Dardar2 That offer sounds to me as though it was from another carrier, Public Mobile does not have activation fees. There used to be an auto-pay discount but that's been discontinued.