topic Attempted to switch to Public Mobile today - payment successful but received Configuration Error 820 in Get Support

Attempted to switch to Public Mobile today - payment successful but received Configuration Error 820

mapsnrop — Fri, 29 Nov 2024 22:04:51 GMT

Tried switching to Public Mobile today. On the payment screen, after adding my credit card, it said my payment was successful, but there was a 'Configuration Error' (error 820).

There was a link provided to 'submit a ticket' to have it resolved, but clicking on the link simply takes you to the Public homepage.

From Googling around, I see people had this exact same issue one year ago.

So maybe it's related to Black Friday and higher traffic?

The consensus was that you should *NOT* try submitting your credit card info again, as that will lead to multiple charges.

Re: Attempted to switch to Public Mobile today - payment successful but received Configuration Error

hTideGnow — Fri, 29 Nov 2024 22:07:32 GMT

hi @mapsnrop were you using the app? If not, please download Public Mobile app and login and try

if same, support can help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Attempted to switch to Public Mobile today - payment successful but received Configuration Error

mapsnrop — Fri, 29 Nov 2024 22:28:07 GMT

Unfortunately logging into the app proved to be futile. It asked for payment again, and I know from reading previous posts that entering my card info again will lead to multiple activation charges.
I have submitted a ticket.
Thanks

Re: Attempted to switch to Public Mobile today - payment successful but received Configuration Error

mapsnrop — Fri, 29 Nov 2024 22:28:54 GMT

Sorry, forgot to mention, the initial activation attempt was through the website.

Re: Attempted to switch to Public Mobile today - payment successful but received Configuration Error

hTideGnow — Fri, 29 Nov 2024 22:31:02 GMT

hi @mapsnrop

if you start activation from website, it will only get to the payment step. You will still need to download Public Mobile app to complete the second part of the activation.

Re: Attempted to switch to Public Mobile today - payment successful but received Configuration Error

mapsnrop — Fri, 29 Nov 2024 22:34:32 GMT

Thanks. Tried downloading the app, and it's asking for payment again. My concern from reading previous posts about this issue is that people are charged multiple times if they enter their credit card info again.

Re: Attempted to switch to Public Mobile today - payment successful but received Configuration Error

hTideGnow — Fri, 29 Nov 2024 22:36:05 GMT

hi @mapsnrop

I would ask PM support to confirm the activation status first

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Attempted to switch to Public Mobile today - payment successful but received Configuration Error

mapsnrop — Fri, 29 Nov 2024 22:40:41 GMT

Thanks, yes, at this point I am definitely just going to wait for a response from the ticket.