topic Re: Complete transfer and get service in Get Support

Complete transfer and get service

Stephen74 — Fri, 29 Nov 2024 20:16:50 GMT

I just transferred from Telus. They have completed the transfer on their end. But I was just told that transfer couldn't be completed by Public. And I'm unable to log in. And there's no customer support. And I don't have service. What do I do?

Re: Complete transfer and get service

Handy1 — Fri, 29 Nov 2024 20:18:51 GMT

@Stephen74

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Complete transfer and get service

Stephen74 — Fri, 29 Nov 2024 20:24:47 GMT

Yes still waiting to hear back from them. No idea how long it will be thanks

Re: Complete transfer and get service

Handy1 — Fri, 29 Nov 2024 20:26:25 GMT

@Stephen74 They usually reply in 1-2 hours sometimes longer just keep an eye on your community inbox for response

Re: Complete transfer and get service

hTideGnow — Fri, 29 Nov 2024 20:27:37 GMT

hi @Stephen74

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Complete transfer and get service

Stephen74 — Fri, 29 Nov 2024 21:26:06 GMT

I heard back from them 45 minutes ago asking for account info, etc. No update since then about when it will be fixed, when I'll have service or access to my account. So far I rate Public Mobile as a 1/5. Will continue to update so others can see how they navigate this.

Re: Complete transfer and get service

Stephen74 — Fri, 29 Nov 2024 22:15:39 GMT

Update: It's been 3 hours and Public Mobile was unable to help me. They said the only thing that can be done is to drive an hour to the closest Telus store and buy a sim card. And apparently that will fix the issue. Terrible service. I'll likely move back over to my original provider. I do not recommend Public Mobile to anyone.