topic Re: Activation of my Deal in Get Support

Activation of my Deal

Ferdi_f56 — Fri, 29 Nov 2024 20:58:23 GMT

Hey, I bought a mobile deal using the correct postal code etc. plus checked the coverage of my area prior. Afterwards I wanted to install the app to activate my deal, but it says it’s not available right now and that it’s probably because my location (Newfoundland). What should/can I do now?

Re: Activation of my Deal

hTideGnow — Fri, 29 Nov 2024 20:58:17 GMT

hi @Ferdi_f56

the app download issue has to do with whether your App store is set to Canada. If you have it set outside of Canada, it can't download the PM app

but no worries, support can help to complete the activation from here, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation of my Deal

Handy1 — Fri, 29 Nov 2024 20:59:24 GMT

@Ferdi_f56 If you log out of app and log back in be sure to allow location permission on , and try again should work