topic Re: Didn’t get temporary number in Get Support

Didn’t get temporary number

simplyB — Fri, 29 Nov 2024 20:47:16 GMT

Hello, it’s been over 4 hrs… and I still can’t text or call, but data works..

my iMessage / FaceTime still says Verifying..

an email mentioned a temporary phone number??

thanks

Re: Didn’t get temporary number

hTideGnow — Fri, 29 Nov 2024 20:44:01 GMT

HI @simplyB

there is no temporary number when you port a number into PM

but your problem seems not about porting, but about the sim or account not fully setup yet. You need to have support agent to check. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Didn’t get temporary number

simplyB — Fri, 29 Nov 2024 20:45:31 GMT

The ticket page is error 404 all day

Re: Didn’t get temporary number

Handy1 — Fri, 29 Nov 2024 20:46:42 GMT

@simplyB You need supports help at this point , but no worries just message me them

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Didn’t get temporary number

computergeek541 — Fri, 29 Nov 2024 20:46:45 GMT

@simplyB wrote:
Hello, it’s been over 4 hrs… and I still can’t text or call, but data works..
my iMessage / FaceTime still says Verifying..
an email mentioned a temporary phone number??

There is no temporary phone number when requesting a number port in. As soon as the request is submitted, the numberr that is being porting in is assigned to your Public Mobile account (even before poritng has completed). All ougoing texts and all outgoing calls should have started working immediately. That part isn't a number porting issue. I would suggest contacting a Public Mobile customer support agent by using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Didn’t get temporary number

computergeek541 — Tue, 24 Mar 2026 03:38:23 GMT