topic Re: Unsubscribe in Get Support

Unsubscribe

charlesmosher — Fri, 29 Nov 2024 19:48:59 GMT

I want to cancel my account but cant do it online as account stuck in activation process. No sim card.. mail strike

Cs agent says to get card from store or Amazon then conclude process.

Doesn't understand/acknowledge that I just want out

Re: Unsubscribe

Rastin — Fri, 29 Nov 2024 19:52:15 GMT

You would have to contact PM in your case then as there nothing you can do without an active plan.

Re: Unsubscribe

fixin1 — Fri, 29 Nov 2024 19:53:21 GMT

@charlesmosher - Public is currently using Canada Post's Subsidiary - Purlator - which is unaffected by the strike. If you want to cancel your public mobile service, contact an agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: Unsubscribe

Rastin — Fri, 29 Nov 2024 19:54:16 GMT

Also pm doesn't have live chat. It's all done with tickets like an email so you will have to wait for a response every time you reply.