topic Re: Subscription Change not reflected on Public App in Get Support

Subscription Change not reflected on Public App

LM321 — Fri, 29 Nov 2024 17:43:09 GMT

I changed my subscription to a new plan on Nov 24th. The Public mobile app is still showing my old plan. When I sign in on the Public site it shows the upgraded Subscription but not on the app.

Re: Subscription Change not reflected on Public App

hairbag1 — Fri, 29 Nov 2024 17:44:03 GMT

@LM321

it's a longshot, but try rebooting your cell, then log in again.

Re: Subscription Change not reflected on Public App

hTideGnow — Fri, 29 Nov 2024 17:44:03 GMT

hi @LM321

a quick way to do is to pull the screen down to force a refresh.

if same, then logout first and log back in

Re: Subscription Change not reflected on Public App

ToniL — Fri, 29 Nov 2024 18:04:46 GMT

its a glitch! that happened to me as well. just wait a few days you will see it. I remember i saw the change via the browser, but then i don't see it on the app (just like you). But few days later i look at the app again, it changed.

Re: Subscription Change not reflected on Public App

LM321 — Sat, 07 Dec 2024 18:00:30 GMT

Thanks I still haven't seen the change on the app.

Re: Subscription Change not reflected on Public App

LM321 — Sat, 07 Dec 2024 18:00:54 GMT

Thanks but it didn't work

Re: Subscription Change not reflected on Public App

LM321 — Sat, 07 Dec 2024 18:01:33 GMT

Thanks tried that but no updated Subscription on the app