topic Not receiving port sms text in Get Support

Not receiving port sms text

terrymusgrave — Fri, 29 Nov 2024 15:57:18 GMT

Hi there! I'm trying to move to Virgin mobile. The sales rep at Virgin requested to port my number over yesterday, but I have yet to receive the text message to confirm the change. I have submitted a ticket as well, but no response yet. I asked the Virgin rep if I could request to port the number myself from my account, but she advised that won't work.

Any ideas how I can get this done?

Thanks.

Re: Not receiving port sms text

hTideGnow — Fri, 29 Nov 2024 15:59:01 GMT

HI @terrymusgrave

is your PM account still active and you can receive text without problem?

please call back Virgin and ask them to resubmit the port request and check if you receive the text

if not, then ask PM support agent to check.   submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not receiving port sms text

terrymusgrave — Fri, 29 Nov 2024 16:19:37 GMT

Thanks for the reply! My pm account is still active and working. I have asked virgin to resubmit the port request. I have also logged a ticket with PM earlier today.