topic Re: Calls in Get Support

Calls

Rachel59 — Fri, 29 Nov 2024 14:55:47 GMT

Switched to public mobile yesterday everything works fine but I can’t make calls

Re: Calls

hTideGnow — Fri, 29 Nov 2024 14:57:17 GMT

data works? Inbound calls work and just not outbound?

try reboot the phone first, then Reset Network Settings

if same, ask support agent for help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Calls

Alex133 — Fri, 29 Nov 2024 15:18:28 GMT

I had just about same issue. Two days after joining PM I last ability to make outgoing calls and send messages. Look in settings under "Cellular" if you have two SIMS. For me it was one from old provider that was set as primary. I changed that to secondary and turned it OFF, PM was set to secondary. After I changed that to primary, my problem disappeared. In my case I wasn't able to delete old provider sim (probably due to the fact that it is physical SIM)