topic Re: old number will not go through to process transfer in Get Support

old number will not go through to process transfer

PatrishaR — Fri, 29 Nov 2024 07:07:51 GMT

I am trying to put my existing number to be transferred from koodo to public but it says I need to use a valid canadian number. My number is still active in Koodo. Also I have never used an E-sim before. This will be the first time. Need Help! Thank you

Re: old number will not go through to process transfer

BKNS27 — Fri, 29 Nov 2024 09:41:59 GMT

@PatrishaR

First check to see if your phone is eSIM compatible then if your area code is a recently new area code. Contact a CS_Agent to help you port your number over to PM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: old number will not go through to process transfer

computergeek541 — Fri, 29 Nov 2024 10:41:55 GMT

@PatrishaR wrote:
I am trying to put my existing number to be transferred from koodo to public but it says I need to use a valid canadian number. My number is still active in Koodo. Also I have never used an E-sim before. This will be the first time. Need Help! Thank you

I'm going to assume that yoru Public Mobile account has not yet been opened because of the error message. You'll need to first get brand new phone number from Public Mobile to get the account fully opened before taking the steps to ask a Public Mobile customer supporrt agent to port the number here.

Re: old number will not go through to process transfer

PatrishaR — Fri, 29 Nov 2024 14:26:18 GMT

Hello,

E-sim compatible and I have had an old number. I think my area code ( different from where I currently live) may be the problem? I would like to keep my current number though.

Re: old number will not go through to process transfer

PatrishaR — Fri, 29 Nov 2024 14:29:05 GMT

Hello, yes it will not accept my number. Should I go to buy a physical sim? And does Telus still have them ? I am in BC.

Re: old number will not go through to process transfer

hTideGnow — Fri, 29 Nov 2024 14:31:48 GMT

hi @PatrishaR

not a sim problem, but an account/ number problem

are you porting from Koodo Prepaid or Postpaid? If you have a Koodo Prepaid service, you need to get a new number temporarily first. After it is activated and works, you will then need to submit a ticket for PM support to help to manually bring the number in

Re: old number will not go through to process transfer

PatrishaR — Fri, 29 Nov 2024 14:50:43 GMT

Hi.. koodo postpaid. Should I still go ahead and get that physical sim? If not, are there other possible solutions to this? Thank you so much

Re: old number will not go through to process transfer

hTideGnow — Fri, 29 Nov 2024 14:56:33 GMT

HI @PatrishaR

I don't suggest you to go with physical sim yet. As I said, the error has nothing to do with the sim. I would ask support agent to confirm why there was the porting error (the invalid Canadian phone number)

if you have not done so, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: old number will not go through to process transfer

PatrishaR — Fri, 29 Nov 2024 14:58:57 GMT

I see. Thank you for the clarification. I am now waiting for their reply ☺️. Thank you!