topic Payment in Get Support

Payment

versysRob1 — Fri, 29 Nov 2024 14:23:49 GMT

trying to change my credit card info. Just a new credit card number. I enter my info and get a message that pm can’t do it now try later. Tried 3 times last night and today. Is it just b/c server is busy with Black Friday deals???

Re: Payment

hTideGnow — Fri, 29 Nov 2024 14:32:34 GMT

HI @versysRob1

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Payment

BKNS27 — Fri, 29 Nov 2024 14:32:44 GMT

@versysRob1

Did you try on the PM app? Go to the Payment tab>Update Card Information.