topic Re: Roaming plans in Get Support

Public plan that works in Mexico?

Cherie21 — Thu, 28 Nov 2024 19:54:35 GMT

Do any of the plans from Public work in Canada/Mexico and USA?

I know one works in USA and Canada combined- no roaming costs-

I am confused about plans that say Mexico- does that mean only calls/data and texts TO Mexico but not while IN Mexico?

Re: Public plan that works in Mexico?

Yummy — Thu, 28 Nov 2024 19:55:50 GMT

Yes, PM has new plans covering all 3 countries.

Look at them from your PM account.

Re: Public plan that works in Mexico?

hTideGnow — Thu, 28 Nov 2024 19:56:49 GMT

hi @Cherie21

any plan you see say Canda-US-Mexico are true roaming plan that work in Mexico, PM just introduced that last week. So, no more extra roaming charge and you use the service in MEX like you are in Canada. So, login My Account and check what Canada-US-Mex plans offered to you

Re: Public plan that works in Mexico?

hairbag1 — Thu, 28 Nov 2024 20:05:40 GMT

@Cherie21

make certain your cell is volte enabled and on the PM volte whitelist.

added..clipped from Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/volte

Now that I think about it...I dunno if 3G for calling has been disabled in Mx...perhaps you don't need volte in Mx after all. Perhaps anyone recently returned can answer that question if nobody knows for sure.

Re: Public plan that works in Mexico?

Phil_Adelphus — Thu, 28 Nov 2024 20:24:05 GMT

@hairbag1 .I dunno if 3G for calling has been disabled in Mx...perhaps you don't need volte in Mx after all

I've been wondering the same thing, I did a bit of Googling and didn't find anything definite although I got the impression there is still 3G in at least some areas of Mexico, unlike the US. It would still be safest to have a VoLTE approved phone though just in case. Hopefully we'll get some reports back from people who've tried the Mexico plans.

Roaming plans

Tasrol — Thu, 28 Nov 2024 21:29:59 GMT

Currently in Mexico on the $35 plan calls and data all working

Re: Roaming plans

Handy1 — Thu, 28 Nov 2024 21:33:27 GMT

@Tasrol Excellent news thanks for sharing can you confirm if any other roaming partners work besides AT&T work in Mexico ? Also don’t forget to test text also @Tasrol

Re: Roaming plans

Tasrol — Thu, 28 Nov 2024 21:51:37 GMT

My phone displays AT@T as carrier on Galaxy S10 4g Lte

Re: Roaming plans

hTideGnow — Thu, 28 Nov 2024 21:54:47 GMT

hi @Tasrol thanks for reporting. So far, we only have confirmation about AT&T

and which city you are at?

Re: Roaming plans

Phil_Adelphus — Thu, 28 Nov 2024 22:17:15 GMT

@Tasrol Is your Galaxy S10 dropping from LTE to 3G on voice calls? It's not on PM's VoLTE list so unless it's been added it implies that Mexico, or at least parts of it, still have 3G.

Re: Roaming plans

Cherie21 — Thu, 28 Nov 2024 23:14:44 GMT

for Puerto Vallarta

Re: Roaming plans

Cherie21 — Thu, 28 Nov 2024 23:15:33 GMT

what city in Mexico are you located that it is working?

Re: Roaming plans

Heike — Fri, 29 Nov 2024 04:27:39 GMT

Is that the 50gb plan for all 3 contries?

Re: Roaming plans

hTideGnow — Fri, 29 Nov 2024 04:35:15 GMT

HI @Heike the 50GB data can be used in all 3 countries, Canada, US and Mexico

alsol, you can call the 3 countries within them for free too

Re: Public plan that works in Mexico?

PTAPublic — Mon, 02 Dec 2024 14:18:29 GMT

Testing Testing, 1,2,3! I can confirm that in Puerto Vallarta and Bucerias all services are working great. I have called and texted back to Canada, and the US, and I have called people with Mexican phone numbers, and the data roaming/all apps/maps, etc. working smoothly, with speeds are similar to what I experience in Canada (i'm using a 4g/LTE phone (Samsung S10e), if there's any lag I really haven't noticed it.. I used to get a TelCel Sim for trips like this.. Not any more!! 🎉

Re: Roaming plans

PTAPublic — Mon, 02 Dec 2024 14:20:45 GMT

I'm in Puerto Vallarta and Bucerias, both areas, all services (calls & texts to/from Canada/US/Mexico), and data/apps all working as expected.

Re: Roaming plans

PTAPublic — Mon, 02 Dec 2024 14:22:11 GMT

Same here. AT&T showed up as soon as I landed. Don't forget to turn roaming ON.

Re: Public plan that works in Mexico?

Yolesita — Tue, 03 Dec 2024 18:21:35 GMT

Hi! I'm going in January to Mexico and need to work remotely. I get access texts to my phone for login purposes. Are you getting texts normally as well???

Re: Public plan that works in Mexico?

PTAPublic — Tue, 03 Dec 2024 18:43:08 GMT

Yes, texts, calls, all working as expected, and both ways (sending/receiving).

Re: Public plan that works in Mexico?

PTAPublic — Tue, 03 Dec 2024 18:45:50 GMT

Fyi, the underlying service is AT&T where FYI, a per my previous message, for context, I am (Puerto Vallarta/Bay of Banderas). Not sure what part of Mexico you will be working from, so underlying service may differ for you.