topic Re: Number transfer problem in Get Support

Number transfer problem

Cindy27 — Fri, 29 Nov 2024 02:12:04 GMT

I am try to transfer my phone number and I get an error message. Invalid phone number, please enter a valid Canadian phone number

Re: Number transfer problem

hTideGnow — Fri, 29 Nov 2024 02:14:51 GMT

hi @Cindy27 did you try to transfer a number from Koodo Prepaid service? If so, this is normal. Instead of requesting porting during activation, you will need to get a temporary number first. Once activated, you will need to put in ticket with PM support for manual porting

if you are not porting from Koodo Prepaid, then check if your number can be ported here

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Re: Number transfer problem

Cindy27 — Fri, 29 Nov 2024 02:23:02 GMT

Hello, no I am not trying to port a number from Koodo prepaid. I was a Sasktel customer and tried to transfer my number at activation but it would not let me. I would get an invalid phone number error. So I selected a new number with the intent to transfer back to my old number once I was active on PM. But I get the same error message.

Re: Number transfer problem

Cindy27 — Fri, 29 Nov 2024 02:25:01 GMT

Re: Number transfer problem

Handy1 — Fri, 29 Nov 2024 02:33:41 GMT

@Cindy27

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer problem

hTideGnow — Fri, 29 Nov 2024 02:35:33 GMT

HI @Cindy27

not all number can be ported. Did you use the link to check if your Sasktel number can be ported?

and what area code and next 3 digits is your phone number ?

Re: Number transfer problem

Cindy27 — Fri, 29 Nov 2024 02:38:10 GMT

Hi, thanks for your reply. My number is 306-864-

Re: Number transfer problem

hTideGnow — Fri, 29 Nov 2024 02:40:44 GMT

HI @Cindy27

sorry, your number is a Kinistino number, which only SaskTel can provide service with number in that city. I am afraid you cannot port your number with other carrier, and for sure not port into Telus family, Koodo and PM

Re: Number transfer problem

Cindy27 — Fri, 29 Nov 2024 02:48:33 GMT

Really that’s not good, I know others in town with the 306-864 numbers that are bell customers.

Re: Number transfer problem

hTideGnow — Fri, 29 Nov 2024 02:50:14 GMT

HI @Cindy27 Bell must have a closer partnership with Skasktel . If you know people in that number sets are using Bell as well, and you might be able to port into all other Bell's sub-brands as well. But look like Telus/Koodo/PM are not accepting the number 😞

Re: Number transfer problem

Cindy27 — Fri, 29 Nov 2024 02:53:14 GMT

Ok thanks for your help. I appreciate it😃

Re: Number transfer problem

PatrishaR — Fri, 29 Nov 2024 07:08:42 GMT

Hi cindy. Did you get to fix it. I have the same problem