topic Re: Cellular network available but can't make calls or text in Get Support

Cellular network available but can't make calls or text

Msaanba — Fri, 29 Nov 2024 10:36:54 GMT

Cellular network and Internet are available but can't make calls or text

Re: Cellular network available but can't make calls or text

Dunkman — Fri, 29 Nov 2024 06:45:09 GMT

@Msaanba

More details would be helpful?

New customer versus old? If new, did you port over your number?

Did calls and texts work before with PM?

What about data?

Might want to try a simple reboot of the phone.

Re: Cellular network available but can't make calls or text

BKNS27 — Fri, 29 Nov 2024 09:47:37 GMT

@Msaanba

Try resetting the Network setting then reboot your phone to see if that helps.

Re: Cellular network available but can't make calls or text

Msaanba — Fri, 29 Nov 2024 09:56:10 GMT

Thanks for replying to my post.

I ported over my number from my old provider.

Now I have access to 5G data but not able to make any calls or text.

I tried rebooting many times but that did not help.

Thanks

Re: Cellular network available but can't make calls or text

Sissi_lsy — Fri, 29 Nov 2024 12:05:51 GMT

Had exactly same issue yesterday when try to port from Fido. End up reached out to Agent to initiate another port, and when Fido sent the confirmation, reply YES in all Caps, an solved the issue, apparently, its case sensitive

Re: Cellular network available but can't make calls or text

Msaanba — Fri, 29 Nov 2024 14:43:58 GMT

I have received the porting request and replied YES the moment I initiated the porting request.

Re: Cellular network available but can't make calls or text

hTideGnow — Fri, 29 Nov 2024 14:46:04 GMT

hi @Msaanba

since you cannot make calls, it is not a porting problem (So, there is no need to call the porting team at this point). You need support agent to check the account setup

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cellular network available but can't make calls or text

Alex133 — Fri, 29 Nov 2024 15:26:34 GMT

Alex133

Great Neighbour / Super Voisin

5m ago

I had same issue. Two days after joining PM I last ability to make outgoing calls and send messages. Look in settings under "Cellular" if you have two SIMS. For me it was one from old provider that was set as primary. I changed that to secondary and turned it OFF, PM was set to secondary. After I changed that to primary, my problem disappeared. In my case I wasn't able to delete old provider sim (probably due to the fact that it is physical SIM)

Re: Cellular network available but can't make calls or text

Msaanba — Mon, 02 Dec 2024 15:11:39 GMT

Thanks to CS_Agent (Nataly) to help with re initiating the porting request again. My phone was working of a temporary phone number because the porting request did not go through.