topic Re: Activation in Get Support

Activation

Willie68 — Fri, 29 Nov 2024 04:26:09 GMT

Trying to activate. Received a text saying I created a new pin although I never did. I am being asked to enter the 6 digit pin that was text to my existing number but never received one. I try hitting resend but nothing is ever sent. How do I find or get this pin? Thank you

Re: Activation

hTideGnow — Fri, 29 Nov 2024 04:38:17 GMT

HI @Willie68 are you porting your phone number from another carrier? If it is, the 6 digit pin will be sent to that old carrier sim. Or you can wait till the port is completed and then try to login again. The porting usually completed 2 or 4 hours after your replied Yes to the porting authorization text sent by your old carrier.

or you can also ask support for help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation

Willie68 — Fri, 29 Nov 2024 04:42:03 GMT

Hi hTideGnow, it was actually the opposite. I was not getting the pin with my old carrier sim but when I put the Public mobile sim in the phone I received the pin and was able to activate. Everything is working now. Thank you for the reply.

Re: Activation

hTideGnow — Fri, 29 Nov 2024 04:43:21 GMT

hi @Willie68

the porting could have completed. To confirm port is done, test inbound calls and if PM sim rings, then all completed

Re: Activation

Willie68 — Fri, 29 Nov 2024 04:45:15 GMT

Porting was complete almost instantly. Previously Telus so maybe that helped make it quicker. Everything is good to go! Have a great evening and thanks again.