topic Activate eSim on a new Iphone in Get Support

Activate eSim on a new Iphone

Jinniwind — Fri, 29 Nov 2024 11:01:59 GMT

Hi,

i’m switching from koodo to PM and have opened my account, selected my plan and given my credit card info. My next step is to download the app and follow the activation steps to port my current number. Here is where I have questions and would like to check here before actually doing it.

i have 2 phones, a XS max which has koodo’s esim activated, and a 15 pro max that I will start using (currently no esim attached). Can I activate my PM account and set up the esim on my new phone directly? Or do I have to activate PM’s esim in my old phone as it has to be on the same phone (xs max) where the current provider’s sim is at, and then purchase another esim for the new 15 pro max?

thanks in advance!

Julia

Re: Activate eSim on a new Iphone

hTideGnow — Fri, 29 Nov 2024 03:25:38 GMT

hi @Jinniwind

you can simply install the PM app on the new phone and activate the esim there (ie, no need to install it on the old phone )

Re: Activate eSim on a new Iphone

Handy1 — Fri, 29 Nov 2024 03:33:06 GMT

@Jinniwind Just download app on new phone and activate the eSIM on it that’s it , but personally I prefer physical sim so I would stick with physical sim card much easier to switch devices often with out hassle of logging and downloading eSIM and other funny hiccups eSIM tend to exhibit

Re: Activate eSim on a new Iphone

Jinniwind — Fri, 29 Nov 2024 03:39:25 GMT

Thanks for your help!

I was in the middle of activating on the new phone until I saw the below 4 checkboxes which have to be all checked off to proceed. I’m unclear about the 2’nd one which is not checked. It asks if your previous provider’s esim is in your device.
My previous provider’s esim is in one of my devices but not in THIS device that I want to start to use. Just wanted to double check before I check the 2nd box off and proceed further. I had a really bad experience with koodo earlier about transferring esims to the new device so I’m a bit paranoid right now. Sorry about that, and again, really appreciate your help and patience!

Re: Activate eSim on a new Iphone

Handy1 — Fri, 29 Nov 2024 03:43:30 GMT

@Jinniwind That’s telling you to leave old providers sim in the phone to reply Yes to the confirmation text to port number ro PM is all check it off and continue on

adding @Jinniwind it’s best to use old providers account number and ignore the IMEI thou it’s not needed and often cause hiccups

Re: Activate eSim on a new Iphone

hTideGnow — Fri, 29 Nov 2024 03:44:19 GMT

hi @Jinniwind

the 2nd point is simply asking you to make sure you can still reply yes to the text message from your current carrier to approve the port

Re: Activate eSim on a new Iphone

Jinniwind — Fri, 29 Nov 2024 03:44:56 GMT

Thanks for your help and I completely agree with you on the physical sim card. I had to switch to esim, very unwillingly, because I bought an open box 15 on Amazon and only learned that it’s a US version with no physical slot after I received it. So I have no options but using esim on the new phone.

Re: Activate eSim on a new Iphone

hTideGnow — Fri, 29 Nov 2024 03:49:35 GMT

hi @Jinniwind

esim has it advantage, while you have to get a new esim when you have a new phone or choose to switch phone, there is no cost for a replacement esim 🙂

Re: Activate eSim on a new Iphone

Jinniwind — Fri, 29 Nov 2024 04:36:34 GMT

Thanks! First of all I wanted to report back that the activation was a success so thank you and the other gentleman for the help. Second, I want to ask further about esims’ cost with PM.

koodo’s esims cannot be transferred between iphones by using iphone’s built in esim transfer option, so basically one would have to purchase a new esim at $11.50 for the new phone, While (i think) Telus supports the iphone transfer and also offers free esims for new phones in case the transfer didnt work. Given that PM is another budget provider under Telus, like Koodo, and on PM’s bill it says the esim costs $5 (though i got it for free today as part of the black friday deal), I was wondering how it is with PM when comes to switching phones. Does PM support iphone esim transfer? You mentioned no cost for a replacement esim, which is a pleasant surprise, but even if it’s $5, it’s still way better than koodo.

Re: Activate eSim on a new Iphone

hTideGnow — Fri, 29 Nov 2024 04:40:16 GMT

HI @Jinniwind

no cost for replacement esim as said here

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card