topic Re: Limbo hell in Get Support

Limbo hell

DG6 — Fri, 29 Nov 2024 00:14:54 GMT

Hi community,

I am stuck. I can’t get access to my account because it says I still need to activate it. I have a public mobile number, but have to buy PINs every month to pay as I can’t get access to my account.
I am not sure if I am trying to re-register it, but when I go to register my account and type in my physical SIM card number, it tells me it is already in use. As it might be, but by my own phone on another account that I don’t know how to access?Gah…

any ideas would be grateful appreciated. I am thinking of switching to Roger’s for four months while travelling in the states as they have a four month US roaming plan, and then reregistering with Public when I’m back. I need my account number to do that though…

Re: Limbo hell

Handy1 — Fri, 29 Nov 2024 00:17:24 GMT

@DG6 public mobile CAN/US/MEX roaming plans , but get support to help you re gain access to your account

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Limbo hell

hTideGnow — Fri, 29 Nov 2024 00:20:16 GMT

hi @DG6 why dont you change to PM's one Canada/US plan or Canada/US/Mex plan, the price is reasonable and could be better than Rogers

For login issue, ask support to sort it out

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Limbo hell

DG6 — Fri, 29 Nov 2024 00:48:25 GMT

I’m kind of at my wits end with Public Mobile. It’s been almost a year of trying to regain access to my account with different agents to no avail. Super frustrating. If for some reason, the agent on this go can allow me to get access to my account, I’d consider the Canada/US/Mexico plan with Public Mobile, but we’ll see…I’m not holding out too much hope at this point;)…

Re: Limbo hell

hTideGnow — Fri, 29 Nov 2024 00:49:55 GMT

hi @DG6

try again and ask them to escalate with senior technician. Maybe this time will work

Re: Limbo hell

DG6 — Fri, 29 Nov 2024 01:33:07 GMT

Having a hard time with my agent. How do you get an issue escalated? Would be good to talk with someone pretty experienced. I asked for a senior technician and the agent Alex said no:S.

Re: Limbo hell

Handy1 — Fri, 29 Nov 2024 01:35:47 GMT

@DG6 Wow that’s shocking I can’t believe they just flat out said no , thats no professional at all , you lr gonna have to try and work with them or maybe create a new ticket and hope for a different agent that’s willing to go the extra mile and escalate the issue if need be , best of luck I’m shocked 😳

Re: Limbo hell

DG6 — Fri, 29 Nov 2024 01:38:46 GMT

I know. I’m a little bit shocked myself. Not sure who I’m talking to and if they are a beginner or not? Public mobile I tell you… I think I’m going to have to switch providers:S.

Re: Limbo hell

Handy1 — Fri, 29 Nov 2024 01:44:15 GMT

Wrong reply sorry @DG6 best of luck 🤞 I would just submit new ticket and start over

Re: Limbo hell

DG6 — Fri, 29 Nov 2024 01:45:12 GMT

Yes app/and website. Can’t activate because it says my sim is already in use…which is on my own phone. This is all around me losing my email/gmail account associated with this number, and then my visa. 2 critical things. If I could talk to someone this problem would take a second to resolve. Not having that is not worth the 5 dollars saved with PM but not having real customer service. Just can’t waste anymore time with this. It’s been hours and hours all in these last few months…

Re: Limbo hell

DG6 — Fri, 29 Nov 2024 01:46:50 GMT

My Gmail account 3 years ago, and then my visa 6th this ago. Didn’t need my email as I had it on auto pay with my card. But when I lost it and was issued a new card by Visa, that’s when it all fell apart. I’ve had to manual by a PiN each month to it for my service since…

Re: Limbo hell

Handy1 — Fri, 29 Nov 2024 01:47:41 GMT

@DG6 I’m sorry your having these issues , not sure what else to suggest , but maybe that be more willing to help if you submit another ticket and say you want your account number to port number out because you can’t get your services working then maybe they help further

Re: Limbo hell

Handy1 — Fri, 29 Nov 2024 01:49:07 GMT

@DG6 When you say manual PIN you mean getting payment vouchers and paying *611

Re: Limbo hell

DG6 — Fri, 29 Nov 2024 01:50:05 GMT

Yes, payment vouchers every month.
good idea though, I will submit a new ticket…