topic log in problem in Get Support

log in problem

animal1 — Fri, 29 Nov 2024 12:04:11 GMT

my husband account cannot log in, he used the previous password to login, it not success, so he tried forgot password and reset, but after gave the code on his phone , and type in the systems, the screen go back to ask you type your phone# or email to create a code, we did several times and days, cause every time we tried so many time, it will logged out, we cannot try again, if my husband cannot log in , how can he ask questions? even he cannot sign in in community.

Re: log in problem

Handy1 — Thu, 28 Nov 2024 23:57:25 GMT

@animal1 Get support to help you gain access to the account

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: log in problem

animal1 — Fri, 29 Nov 2024 00:08:06 GMT

i did, i sent email to cs_agent, but not my account, is my husband

Re: log in problem

Handy1 — Fri, 29 Nov 2024 00:13:19 GMT

@animal1 Just answer supports questions on you husband’s behalf and they can help you guys get it to his account again