topic eSIM Port issue. in Get Support

eSIM Port issue.

fixin1 — Thu, 28 Nov 2024 23:11:30 GMT

Hello, I have an issue.

Porting from TELUS to Public Mobile, I have an issue.

Activating eSIM is stuck with SOS Only.

Should I contact CS_Agent or wait a bit. The port was 10 mins ago (4:00PM MST)

Also forgot to mention that TELUS SIM is fully deprovisioned.

Re: eSIM Port issue.

fixin1 — Thu, 28 Nov 2024 23:12:05 GMT

nvm, it transferred. Just overeating. Got the "Secret" plan... for those who know...

Re: eSIM Port issue.

Handy1 — Fri, 29 Nov 2024 00:05:48 GMT

@fixin1 I would try to reset network settings and of course check sim manger to ensure eSIM is set to primary /enabled if iPhone that you toggle on “turn on this line” and reset network settings again . Can you test the Telus sim again does it still work ? But SOS indicates account /sim set up issues so I would send ticket right away because if time it takes to get reply if you figure out before support gets back to you great . But if sounds like you will need them anyways so with out delay I would reach out to be safe

Re: eSIM Port issue.

hairbag1 — Thu, 28 Nov 2024 23:49:30 GMT

@fixin1 wrote:
nvm, it transferred. Just overeating. Got the "Secret" plan... for those who know...

So...what's the "secret" plan ? You can tell me and I won't tell anyone else....really I won't. 🤞

Re: eSIM Port issue.

Handy1 — Thu, 28 Nov 2024 23:52:02 GMT

@hairbag1 I’m guessing it’s the $29 or $35 MEX plans unless there’s something else out there k don’t know about