topic Cancel in Get Support

Cancel

Dt8 — Thu, 28 Nov 2024 23:00:00 GMT

Hi I am wanting to cancel my plan with you guys, I just switched over today and that was a big run around first of all and then when I finally got switched over I can’t watch any videos, video calling is horrible quality and I’m in the city so I’m not very hopeful when I go home in the country. How do I cancel and do I get charged for the whole month or can I cancel and get refunded thanks

Re: Cancel

Handy1 — Thu, 28 Nov 2024 23:04:00 GMT

@Dt8 Public mobile is prepaid and no refunds if you want to cancel easily and keep phone number port number out to new carrier and it will close the account . If you don’t care about the phone number you can turn off auto subscribe in your account

Turn auto subscribe off/on

Or you can ask support to remove your credit card info on file right away to ensure you don’t get charged again

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel

Phil_Adelphus — Thu, 28 Nov 2024 23:18:35 GMT

@Dt8 It sounds possible that something isn't working right, why not open a ticket with customer service (use the chat icon bottom right of this page) and see if they can fix it before deciding to leave. I'm in a rural area and Public Mobile works fine for me.

Re: Cancel

Dt8 — Thu, 28 Nov 2024 23:22:16 GMT

I opened up a chat but it’s just the robot can you talk An actual person

Re: Cancel

Handy1 — Thu, 28 Nov 2024 23:23:36 GMT

@Dt8 Sorry no live support , but you can engage support private message I left you the link for support in my last reply to you