topic Cancelling Sim Card Order in Get Support

Cancelling Sim Card Order

Doug26 — Fri, 29 Nov 2024 12:06:20 GMT

Is it possible to cancel my sim card order? I want to purchase it off Amazon instead since it seems delivery will be faster.

Re: Cancelling Sim Card Order

hTideGnow — Thu, 28 Nov 2024 22:25:06 GMT

HI @Doug26

Generally sim card order cannot be cancelled. But check with support, especially because of the postal strike

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or ask if don't want to wait long, can they reimburse you if you order from Amazon

Re: Cancelling Sim Card Order

Handy1 — Thu, 28 Nov 2024 22:25:25 GMT

@Doug26 No SIM cards are no refunds , but you can ask support if they willing to reimburse you for buying new one because if the strike if you ordered it before strike started possibly. But it’s good to have spare SIM card on hand anyways incase you lose or damage yours or to give to family or friend to join PM and use your refferal code to reward both accounts