topic Trouble transferring number in Get Support

Trouble transferring number

Peterchrysos — Thu, 28 Nov 2024 20:30:46 GMT

I started the transfer number process and it said had trouble and to contact support, please help!

hTideGnow — Thu, 28 Nov 2024 20:22:19 GMT

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

BKNS27 — Thu, 28 Nov 2024 21:45:31 GMT

You have to download the PM app on your phone to active and port your number over to PM. You can’t do it online anymore.

chrisilee — Thu, 28 Nov 2024 22:40:24 GMT

send me this number please having issues with porting

hTideGnow — Thu, 28 Nov 2024 22:41:11 GMT

@chrisilee I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

computergeek541 — Fri, 29 Nov 2024 12:09:01 GMT

@BKNS27 wrote:
@Peterchrysos
You have to download the PM app on your phone to active and port your number over to PM. You can’t do it online anymore.

All activations are done online, but yes, the app is required.