topic Re: Switching to the PM account with a cheaper plan in Get Support

Switching to the PM account with a cheaper plan

ckeung — Tue, 04 Jan 2022 21:17:33 GMT

Hi There. We currently have 2 PM accounts in the family but one of them will not be renewed. How do we go about moving an existing number to the cheaper plan? @CS_Agent

Re: Switching to the PM account with a cheaper plan

will13am — Mon, 14 May 2018 18:30:33 GMT

@ckeung, when you say moving to a cheaper plan do you mean cheaper plan being offered by Public Mobile? If so, then simply login to the online portal, chose the new plan you wish to renew to at the renewal date and apply the change. If you are intending on porting the line to a different service, you will need to use the porting system from the new service. Ensure your line remains active otherwise porting will not be permitted.

Re: Switching to the PM account with a cheaper plan

bryclops — Mon, 14 May 2018 18:31:38 GMT

When you log into your account on the Overview page there will be an option under Account Status that says to Change Plan.

You can then either change the plan right away or set up a change plan at a future date on your next renewal.

Just go through the various pricing options as for the the 3G plans you will likely see the same pricing for province wide as you do for Canada wide calling.

Re: Switching to the PM account with a cheaper plan

ckeung — Mon, 14 May 2018 18:32:44 GMT

Sorry for not being specific. I meant that one of the accounts have a legacy plan (not offered anymore) which we would like to keep so I would like to switch my current SIM/phone # and apply it to the cheaper account.

Re: Switching to the PM account with a cheaper plan

bryclops — Mon, 14 May 2018 18:35:24 GMT

@ckeung wrote:
Sorry for not being specific. I meant that one of the accounts have a legacy plan (not offered anymore) which we would like to keep so I would like to switch my current SIM/phone # and apply it to the cheaper account.

I do not think this is possible any longer but the mods will let you know for sure.

Re: Switching to the PM account with a cheaper plan

will13am — Mon, 14 May 2018 18:35:44 GMT

@ckeung wrote:
Sorry for not being specific. I meant that one of the accounts have a legacy plan (not offered anymore) which we would like to keep so I would like to switch my current SIM/phone # and apply it to the cheaper account.

Is this SIM/number also with Public Mobile? You won't be able to port from the same carrier. The only way to do this is to port out to a different carrier and back in. It is a bit of a workaround and involves some expense.

Re: Switching to the PM account with a cheaper plan

ckeung — Mon, 14 May 2018 18:36:28 GMT

Yes, this SIM/number is also with PM.

Re: Switching to the PM account with a cheaper plan

will13am — Mon, 14 May 2018 18:47:27 GMT

@ckeung wrote:
Yes, this SIM/number is also with PM.

You will need to port out to a different service and then port back in. Porting out will also cancel the account containing the number. If this is what you wish to do, I suggest using the Virgin Mobile prepaid service for the porting as it is the cheapest. Go buy a Virgin prepaid SIM card on eBay for $1, set up a prepaid account, don't top up, just port your Public Mobile number over. This will allow you to port your number from Virbin Mobile back into Public Mobile. Total cost $1 plus some time to do the number shuffling.