topic Re: Update Credit Card in Get Support

Update Credit Card

MGLUCAS — Thu, 28 Nov 2024 17:37:18 GMT

I am trying to update my credit card info as my previous credit card was blocked due to it being compromised. I tried several times to update the card info without success. Please assist because I am currently without service.

Re: Update Credit Card

hTideGnow — Thu, 28 Nov 2024 17:38:50 GMT

hi @MGLUCAS

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Update Credit Card

Handy1 — Thu, 28 Nov 2024 17:48:40 GMT

@MGLUCAS Wait a full 24 hours and try again with new web browser window and use incognito mode /prove mode or use a difrent device . Can also try the PM app instead . But if your in a hurry you can buy payment vouchers from shoppers drug mart 7-11 / shell gas station and load the funds *611 to resume services right away and worry about CC updating later

Re: Update Credit Card

Dunkman — Thu, 28 Nov 2024 19:34:29 GMT

@MGLUCAS

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...