topic Re: Cannot switch to a new plan in Get Support

Cannot switch to a new plan

Anotherpaul778 — Thu, 28 Nov 2024 13:33:44 GMT

Hello

Looking to switch to the $29 can us Mex plan. But my list of plans only offers the $35 one. Why?

Thanks

Re: Cannot switch to a new plan

hTideGnow — Thu, 28 Nov 2024 13:35:39 GMT

PM now use targeted marketing and only show selected number of plans and not all. So, not everyone can switch to the $29 roaming plan. You an try asking support and see if they can help, but so far, many got declined

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Re: Cannot switch to a new plan

Handy1 — Thu, 28 Nov 2024 13:42:32 GMT

@Anotherpaul778 My guess is because the plan you currently know is more then $29 now and PM really only wants people to upgrade plan price not downgrade plan price . And makes it harder to downgrade now . So short of porting number out and back in on desired plan we can only change to the plans that are available to us to switch to in our accounts . Some will tell you to ask support but they won’t help so it’s waste of both you and supports time . Only exception to that rule would be if you just activated in the last day/ or two but if you been existing customer the answer will be NO

Re: Cannot switch to a new plan

Colbydog — Thu, 28 Nov 2024 17:30:21 GMT

@Anotherpaul778

I have the same issue, am on the $34 CAN/US plan and wanted to change to the $29 CAN/US/MEX 10GB plan. The only new MEX plans available for me are the $35/$45/$55. I contacted CS_Agent support a few times and they told me that it was a "system error" and also that it was for "new activations only". This is PM code word for you can not downgrade your 5G plan (ie: pay less).

As others noted, you could port out and then port back in. Bit of a hassle to do that IMO. Unless something way better pops up tomorrow from other cell companies, I'll renew to the $35 MEX plan on my next sub cycle.

Re: Cannot switch to a new plan

hTideGnow — Thu, 28 Nov 2024 17:32:49 GMT

HI @Colbydog

You don't see it now but there is a workaround to unlock it if you see the $30 plan there on your My Account

You can first pick $30 plan and do a Change Now plan change , which of course you need to pay now and the remaining days on your current cycle will be wasted. With this, you might be able to unlock the $35 roaming plan, and you can then schedule a plan change on the following renewal day

Re: Cannot switch to a new plan

Handy1 — Thu, 28 Nov 2024 17:35:52 GMT

@hTideGnow @Colbydog Already said he have $35 plan and changing to it .they confirming why they didn’t see the $29 plan either like @Anotherpaul778 didn’t see it and no work around for the $29 that current price plan option only

Re: Cannot switch to a new plan

hTideGnow — Thu, 28 Nov 2024 17:38:10 GMT

cool. that will be the best plan to get then

Re: Cannot switch to a new plan

Handy1 — Thu, 28 Nov 2024 17:38:40 GMT

Agreed