topic Re: New activation in Get Support

New activation

Carpenter24 — Thu, 28 Nov 2024 17:03:21 GMT

hello, I am having trouble completing a new activation. Why do I need to download the App?

Re: New activation

Handy1 — Thu, 28 Nov 2024 17:05:19 GMT

@Carpenter24 Because that’s the only way to activate now on our own , but if you can’t download the app and already paid on website you can get support to help finish the activation for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New activation

Carpenter24 — Thu, 28 Nov 2024 17:07:29 GMT

Thanks! I am actually helping a friend to activate his phone. How can I do that?

Re: New activation

Handy1 — Thu, 28 Nov 2024 17:10:30 GMT

@Carpenter24 Download the app to his phone and follow the prompts . It’s pretty easy to follow after making payment they can pick new number or transfer one from old provider . But if you can’t download it download the app for what ever reason use the link in my last reply to get support to help , but that only if he already paid on the website and CANNOT download the app . Apps is fastest best way support take awhile

Re: New activation

Carpenter24 — Thu, 28 Nov 2024 17:11:29 GMT

I sent them a message. Thank you!

Re: New activation

Carpenter24 — Thu, 28 Nov 2024 17:15:20 GMT

Can we download the app if the phone is not activated?

Re: New activation

hTideGnow — Thu, 28 Nov 2024 17:17:39 GMT

hi @Carpenter24

yes, you can still download using Wifi. but the app store has to set to Canada

but if you have Android, you can sideload the app

Re: New activation

computergeek541 — Thu, 28 Nov 2024 17:17:40 GMT

customers should not be prompted for/asked for account information here