topic Re: Number Transfer not working in Get Support

Number Transfer not working

EdmundA — Thu, 28 Nov 2024 18:32:30 GMT

Hi, it's been 14 hours since I started the transfer process for my mobile number. I have followed instructions to a T. Can someone help please.

Re: Number Transfer not working

hTideGnow — Thu, 28 Nov 2024 16:36:43 GMT

hi @EdmundA

first , make sure you can make outbound calls. If just not receiving inbounds, then yes, porting was not done

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Number Transfer not working

kb_mv — Thu, 28 Nov 2024 16:36:53 GMT

Sounds like a port gone wrong. I will send you a message with a number to call/ Check your envelope.

Re: Number Transfer not working

EdmundA — Thu, 28 Nov 2024 17:05:21 GMT

Thanks for the numbers, have called and they report that Rogers claim that they never received the authorization message, despite me having evidence that they did.

Have re-initiated port, hopefully this resolves.

Re: Number Transfer not working

dravi — Thu, 28 Nov 2024 18:29:48 GMT

I am also facing the same issue.. Can I get PM porting support number?

Re: Number Transfer not working

hTideGnow — Thu, 28 Nov 2024 18:35:21 GMT

hi @dravi

sent. Only call if you are make outbound calls but not receive inbounds