topic Re: Porting Successful, but No Data in Get Support

Porting Successful, but No Data

elle-so — Tue, 04 Jan 2022 21:17:32 GMT

I just ported from Rogers to PM. Calling and texting seem to work, but it says I am not subscribed to a cellular data service. I have an iPhone 6 and have already changed the APN to sp.mb.com. How can I fix this?

Re: Porting Successful, but No Data

NDesai — Fri, 04 Nov 2016 19:39:44 GMT

Re: Porting Successful, but No Data

meekju1339 — Fri, 04 Nov 2016 19:41:25 GMT

dont change the apn put it back to isp.mb.com. The apn u changed is the personal hotspot apn which is not supposed to be sb. But everything will work for you when you get the text message saying the port was complete. Until then dont worry about it just wait it out.

Re: Porting Successful, but No Data

elle-so — Fri, 04 Nov 2016 19:45:29 GMT

I have changed the APN back to isp.mb.com. Also, I got the port was complete text message already, but my data doesn't seem to be working still. In my account overview, it says I have 12GB of data, and the status is active.

Re: Porting Successful, but No Data

meekju1339 — Fri, 04 Nov 2016 19:47:23 GMT

interesting. Thats odd. maybe just try a quick phone re-boot. Im using an iphone 7 and my roommate and iphone 6 and neither of us have issues.

Re: Porting Successful, but No Data

Liquid5n0w — Fri, 04 Nov 2016 19:48:16 GMT

Definitely sounds like an APN issue. Make sure you only have one APN in the list and that it is correct as per the support page.

Re: Porting Successful, but No Data

Luddite — Fri, 04 Nov 2016 19:56:10 GMT

Here's the Apple guide: Data not working

Re: Porting Successful, but No Data

JK — Fri, 04 Nov 2016 19:57:00 GMT

I am quite new to PM as well, but you can find the exact steps that I followed to set up my mobile data:

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Make sure other parameters are also set up as indicated in the link.

Re: Porting Successful, but No Data

elle-so — Fri, 04 Nov 2016 20:09:01 GMT

Thank you for the help. I have tried everything mentioned above, and it is still not working. Who are the moderators I can message about this issue?

Re: Porting Successful, but No Data

JK — Fri, 04 Nov 2016 20:15:44 GMT

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

In the link above, you can get more information on who the moderators are and how the whole system works.

In summary, I think it does not matter which moderator you tag. As long as you private message or tag one of them, all of them will receive notifications. There seems to be 4 moderators in total.

Hope this helps.

Re: Porting Successful, but No Data

JK — Fri, 04 Nov 2016 20:22:10 GMT

I've pulled the most important information from the link I posted above:

- Removed since I did not want to tag all the moderators multiple times on the thread..

Re: Porting Successful, but No Data

elle-so — Fri, 04 Nov 2016 21:00:43 GMT

Thank you! I will try tagging them and private messaging them.

@Mary_M help please!

Re: Porting Successful, but No Data

whitefinger — Fri, 04 Nov 2016 21:55:28 GMT

I had a lot of data and MMS issues as well. I fixed it by doing the APN settings a bit differently from the standard directions. Normally PM instructs you to leave APN Type blank, but I changed mine to default,dun,fota,mms

Re: Porting Successful, but No Data

elle-so — Fri, 04 Nov 2016 23:21:18 GMT

Just an update, I looked around the community, and found out going on to http://www.unlockit.co.nz/unlockit/ on my phone and following the instructions on screen works! After following the instructions, I went to Settings > General > Profile

it looks like this: