topic Re: Canceling in Get Support

Canceling

Lily23 — Thu, 28 Nov 2024 18:35:10 GMT

If I don't get my sim card and don't activate it, will I still get charged? I have been billed for my first month and my sim card hasn't arrived yet. It seems like it is very hard to contact a person for help. Is there a number I can call?

Re: Canceling

hTideGnow — Thu, 28 Nov 2024 13:49:50 GMT

hi @Lily23

they charged you but the cycle won't start until you start using it. So, you won't got charged a 2nd month any time soon

For the sim card and activation, when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new

Re: Canceling

Handy1 — Thu, 28 Nov 2024 13:50:11 GMT

@Lily23 No sorry no number to call everything done online , but if you wish to cancel and haven’t activated yet then just

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Canceling

Dunkman — Thu, 28 Nov 2024 15:40:14 GMT

@Lily23

When did you actually order the SIM card?

Before the Canada post strike, PM was using mostly Canada Post. It usually took up to 10 business days to arrive.

With the strike, PM has changed delivery carriers.

Here is some more information:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-Canada-Post-Strike-amp-SIM-Card-Deliveries/td-p/1278178

Re: Canceling

computergeek541 — Thu, 28 Nov 2024 15:43:55 GMT