topic Re: lost my referrals after changing plan in Get Support

lost my referrals after changing plan

txn41655 — Thu, 28 Nov 2024 08:18:08 GMT

Hi,

I changed my plan from 15$ to 20$ monthly but then I lost all 3 referrals. Please add them back to my account. Thanks.

Re: lost my referrals after changing plan

hTideGnow — Thu, 28 Nov 2024 03:53:23 GMT

hi @txn41655 changing plan won't affect your friend referrals. It is likely you just have 3 friends left PM in this month

but if you want to be certain, ask PM support to confirm. Please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: lost my referrals after changing plan

BKNS27 — Thu, 28 Nov 2024 04:11:54 GMT

@txn41655

You shouldn't have lost your referrals unless they decided to leave PM.

Re: lost my referrals after changing plan

DennyCrane — Thu, 28 Nov 2024 06:20:19 GMT

Did you change plans before your plan was up for renewal (i.e. mid cycle)?

Re: lost my referrals after changing plan

txn41655 — Thu, 28 Nov 2024 14:51:28 GMT

Thanks, no one left PM. The 3 are my children, I pay the bill.

I'll create a ticket.

Re: lost my referrals after changing plan

hTideGnow — Thu, 28 Nov 2024 14:55:02 GMT

hi @txn41655

try login the Rewards site again using Incognito/private/secret mode on the browser.

if same, you will have to submit ticket with PM to further troubleshoot. Give them all 3 phone numbers so they can confirm.