topic Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message in Get Support

Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive messages

Canmore — Thu, 28 Nov 2024 14:21:17 GMT

I’ve set up an account for our iPad that needed data access when outside the home. When I try to sign in to this account, it first sends a code to the associated email and after entering that, it sends another one to the phone number that came with that data package. But the iPad does not receive that code.

Need help from PM agent to get access this account as soon as possible.

thanks

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

hTideGnow — Thu, 28 Nov 2024 14:23:21 GMT

hi @Canmore

try click Didn't receive code and see if the send email option is there

if not, you can ask support to help you to login first. submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

after you logged in, go to Profile, Manage EverSafe and you can change phone number and redirect the 2FA to default to another phone number

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

Handy1 — Thu, 28 Nov 2024 14:27:12 GMT

@Canmore Just tap “didn’t get code” and you will get option to send code to email instead and log in that’s what I do for my iPad

adding you can also take the SIM card out of the iPad and put it into the phone to get the code . Once you confirmed full access for the first time then just use the email option to log in with iPad after that by taping didn’t get code

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

fixin1 — Thu, 28 Nov 2024 14:28:54 GMT

@Canmore - Is it an eSIM iPad? iPad mini 7th gen, iPad Pro M4, and iPad Air M2 do not have a SIM card slot, but if it does, then remove the SIM card and insert it into a phone to receive the SMS. This is one time.

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

Canmore — Thu, 28 Nov 2024 15:45:51 GMT

It is an eSim

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

Canmore — Thu, 28 Nov 2024 15:49:38 GMT

The email option is there first and then it sends a second code (2FA) to that phone number.

I clicked the link to submit ticket, but don’t see an option to do so.

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

Canmore — Thu, 28 Nov 2024 15:54:49 GMT

It will send a code to the associated email first and then send another one to that phone number. I’m keen on getting access to that account so I can reset it.
to make things worse, I need to update my payment method as my CC was compromised and the PM service was cut. I need it back for an event tonight.

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

hTideGnow — Thu, 28 Nov 2024 16:02:23 GMT

hi @Canmore

are you able to message support ?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

Canmore — Thu, 28 Nov 2024 16:05:26 GMT

This is what I see. Who do I address it to?

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

Canmore — Thu, 28 Nov 2024 17:22:20 GMT

How do I get in touch with someone from PM? I really need to figure this out today.

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

Handy1 — Thu, 28 Nov 2024 17:25:20 GMT

@ In your screen shot , fill out TO like in my screen shot . Type message and hit send message

or use this link @Canmore

To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

hTideGnow — Thu, 28 Nov 2024 17:26:30 GMT

hi @Canmore

you were in the right place

at Send to: type CS_Agent

then you can complete the submit and message body and send

like this

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

hTideGnow — Thu, 28 Nov 2024 17:30:12 GMT

hi @Canmore

i think i saw your reply here. Luckily the system caught it and removed it.

we are just customers here, don't reply in this open space

you can also click on this: @CS_Agent

then click Send Message and send them the message privately

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

Canmore — Thu, 28 Nov 2024 17:39:42 GMT

Yay, this time it worked. I’ve sent the message.

Thank you for helping me out. I really appreciate it.

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

Canmore — Thu, 28 Nov 2024 17:40:53 GMT

Thank you so much for your help. I was able to submit a message.

Your help was much appreciated.

Re: Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive message

Canmore — Thu, 28 Nov 2024 17:42:47 GMT

Thanks so much for your help. I’ve submitted a message.

really appreciate your support.