Reward points applied to wrong thing

Bea_P — Thu, 28 Nov 2024 10:32:10 GMT

My accumulated points were used to give me Canada-wide minutes but I'm quite certain that I asked for them to be used to cover one monthly payment. What can I do to rectify this?

Re: Reward points applied to wrong thing

Handy1 — Thu, 28 Nov 2024 10:43:01 GMT

@Bea_P Not sure there’s much you can do unfortunately. It’s quite clear when browsing the catalogue what your getting and then 15 point for $15 off your bill you have to confirm twice so you can’t really do it by accident . But you can try your luck with support

use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Reward points applied to wrong thing in Get Support

Reward points applied to wrong thing

Re: Reward points applied to wrong thing