topic Re: I can't receive or make phone calls. Also can't receive voicemail. in Get Support

I can't receive or make phone calls. Also can't receive voicemail.

Ginger3 — Sat, 02 Nov 2024 01:22:19 GMT

I can't receive or make phone calls. Also can't receive voicemail. My text messaging is working. What is going on?

Re: I can't receive or make phone calls. Also can't receive voicemail.

SwiftWalrus — Sat, 02 Nov 2024 01:40:46 GMT

I'm having exactly the same issues as you. Texting and data works. Don't bother switching your SIM card, or restarting your phone. All of the troubleshooting in the world won't work. It's the new update with VolTe that has made my older phone stop working as a phone. I have to have people emailing and texting me in order to communicate. It's a really unfortunate change and I am asking PM to look into the issue.

Re: I can't receive or make phone calls. Also can't receive voicemail.

Ginger3 — Sat, 02 Nov 2024 01:59:51 GMT

Thank you for your help! I appreciate you being proactive with finding a solution to this problem . So frustrating for those of us going through this. We should all be asking PM to look in to this.

Re: I can't receive or make phone calls. Also can't receive voicemail.

TheSterlinger — Sat, 02 Nov 2024 03:19:00 GMT

@Ginger3 you would need to message Public Mobile directly to look into it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can't receive or make phone calls. Also can't receive voicemail.

GCH1 — Sat, 02 Nov 2024 04:14:23 GMT

I encountered the same issue. I checked and changed my phone settings several times; and could not resolve the issue.

Re: I can't receive or make phone calls. Also can't receive voicemail.

GCH1 — Sat, 02 Nov 2024 04:20:03 GMT

Have you gotten the issue resolved?

Re: I can't receive or make phone calls. Also can't receive voicemail.

Ginger3 — Sat, 02 Nov 2024 05:00:20 GMT

No not yet, unfortunately.. Will let you know when/if I do .

Re: I can't receive or make phone calls. Also can't receive voicemail.

hTideGnow — Sat, 02 Nov 2024 06:18:44 GMT

hi @GCH1

just want to make sure we can help and understand the situation.

can you make outbound calls? or just inbound calls not working?

data and text work?

you joined not long ago and requested porting?

Re: I can't receive or make phone calls. Also can't receive voicemail.

Ginger3 — Sun, 03 Nov 2024 16:35:37 GMT

Good morning, I have good news. My phone works again! I just tried making an outgoing call, and checked my voicemail; both were successful! Yesterday I reached out to Public Mobile (PM) about the issue . However, I didn't actually get confirmation saying it was resolved; it was fixed before I had responded to their message. I'm wondering if the issue was due to Telus installing new fibre optics in my area? Does this makes sense? I have sent another message to PM asking.

Re: I can't receive or make phone calls. Also can't receive voicemail.

SwiftWalrus — Mon, 04 Nov 2024 06:19:28 GMT

Hi Ginger. Yes! It looks like PM has fixed the issues and everyone should be back to normal. Thank you PM. I was so upset when it stopped working.

Re: I can't receive or make phone calls. Also can't receive voicemail.

imbrock — Wed, 27 Nov 2024 22:20:08 GMT

I'm having this exact same issue for myself and my Wife. Any tips for communicating the problem to PM efficiently?

Re: I can't receive or make phone calls. Also can't receive voicemail.

hTideGnow — Wed, 27 Nov 2024 22:21:42 GMT

HI @imbrock

give us more details

did you just join Public Mobile and requested porting your phone number?

can you make calls? data works?

and what phones you have?

Re: I can't receive or make phone calls. Also can't receive voicemail.

imbrock — Wed, 27 Nov 2024 22:38:48 GMT

I've been on public mobile for five years or something. I've made no changes, data and texting work. It's the exact same problem describe by the other users.

I have a Note 9 and a Galaxy 9 neither receive or make calls but texting and data work normally.

Re: I can't receive or make phone calls. Also can't receive voicemail.

SwiftWalrus — Thu, 28 Nov 2024 04:11:22 GMT

I was with PM for four years. Telus, or whomever, decided that this was a good business decision. They made people lose the use of their phones. My mom actually got a call from their customer support staff who advised them to get a new phone or get a new company. Wow. Just wow.