topic Re: Phone number showing as unknown in Get Support

Phone number showing as unknown

MottD — Wed, 27 Nov 2024 23:26:16 GMT

I recently ported over from Fido, calls, texting and data are working fine, but my phone doesn't know what my phone number is, it shows as unknown. It's not a big deal but it does cause some issues with texting/sms.

A bit of searching makes me think it's related to the sim card.

Any ideas?

Re: Phone number showing as unknown

hTideGnow — Wed, 27 Nov 2024 23:28:06 GMT

HI @MottD

not a sim card problem, just a device setup issue

try to Reset All Networks on your phone and it should pick up the phone number

Re: Phone number showing as unknown

Chalupa_Batman — Wed, 27 Nov 2024 23:29:07 GMT

Hey @MottD

What phone do you have? It sounds like you have your number blocked in the settings. Have you tried your SIM card in a different phone to see if you have the same issue?

Re: Phone number showing as unknown

MottD — Wed, 27 Nov 2024 23:32:03 GMT

I have done a network reset and restarted the phone. I'm using an LG G8x thinq. I've been on public mobile for around 3 weeks now so I don't think it's going to fix itself.

Re: Phone number showing as unknown

MottD — Wed, 27 Nov 2024 23:33:38 GMT

I haven't tried the Sim in another phone yet.

Re: Phone number showing as unknown

Chalupa_Batman — Wed, 27 Nov 2024 23:36:43 GMT

@MottD wrote:
I have done a network reset and restarted the phone. I'm using an LG G8x thinq. I've been on public mobile for around 3 weeks now so I don't think it's going to fix itself.

Just to clarify something. Did your phone number show up before? And if it did, have you done any updates to the software/firmware of the phone. I ask because I know my iPhone does some weird stuff after I update it. LOL

Re: Phone number showing as unknown

hTideGnow — Wed, 27 Nov 2024 23:36:59 GMT

HI @MottD

i assume it is not a field you can update it yourself?

if that still does not work, it might need a Reset phone to clear that up.

Re: Phone number showing as unknown

will13am — Wed, 27 Nov 2024 23:44:09 GMT

@MottD wrote:
I have done a network reset and restarted the phone. I'm using an LG G8x thinq. I've been on public mobile for around 3 weeks now so I don't think it's going to fix itself.

@MottD, go to settings, about phone, SIM status. The phone number should show there. I have seen older phones not update information properly on SIM status, but it is no big deal as the SMS and phone apps are able to pick up the proper phone number from the mobile network. As for your suspicions that this issue can be related to the SIM card, I would say it is possible to embed the phone number into the SIM card so that the phone can read the number from the SIM card. I have done this for older phones that required. To do so I had to run a root app. It is bit of a messy process.

Re: Phone number showing as unknown

Phil_Adelphus — Wed, 27 Nov 2024 23:55:04 GMT

@MottD Go to Phone - Menu - Call Settings - Additional Settings - Other Settings - Caller ID - Hide Number. Does it say Show Number or Hide Number there?

Re: Phone number showing as unknown

MottD — Thu, 28 Nov 2024 00:08:06 GMT

It was set to network default.

Re: Phone number showing as unknown

hTideGnow — Thu, 28 Nov 2024 00:17:01 GMT

HI @MottD

try this. Instead of testing your sim on another phone, it will be much ore useful to put another active sim in your phone. That would cause the device to update the system (with the other phone number).

Then put your own sim card back and check if that helps. Since the LG phone had to made some update with the other sim card, it might than able to refresh and put your correct phone number back

Re: Phone number showing as unknown

MottD — Thu, 28 Nov 2024 00:25:34 GMT

I will give that a try

Re: Phone number showing as unknown

MottD — Thu, 28 Nov 2024 00:39:41 GMT

Thanks for the quick response everyone. The phone shows the number as unknown under settings/status, same with using *#*#4636#*#* in the dialer. The number was showing fine when I was with Fido. No recent updates to the phone, LG stopped update support a while ago.

Re: Phone number showing as unknown

MottD — Thu, 28 Nov 2024 15:21:01 GMT

I tried swapping in my coworkers Fido SIM, it worked without issue and showed the correct phone number under settings/status. When I put my Public SIM back it is back to showing unknown for phone number

Re: Phone number showing as unknown

Phil_Adelphus — Thu, 28 Nov 2024 15:39:58 GMT

@MottD You could open a ticket with customer support, use the chat icon bottom right of this page.

Re: Phone number showing as unknown

MottD — Thu, 28 Nov 2024 17:08:13 GMT

Support was able to resolve this by making some changes on their end