topic Re: Mistakenly accept text message offer in Get Support

Mistakenly accept text message offer

Ryvon — Wed, 27 Nov 2024 20:33:54 GMT

Hi, I mistakenly accept a text message offer for something else. After accepted I realize it was a different plan all together and not just international call add on. How can I reverse this action and remain my current plan?

Re: Mistakenly accept text message offer

AK32 — Wed, 27 Nov 2024 20:37:43 GMT

If you accepted the plan for change at renewal, you might be able to cancel that by going into the app and stopping the scheduled change. If you accepted for immediate change, theres nothing you can do on your end, you can message PM and request them to change it for you. You can message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mistakenly accept text message offer

Handy1 — Wed, 27 Nov 2024 20:40:34 GMT

@Ryvon If you check your account subscriptions / add in page you should be able to cancel it yourself

Cancel plan change

If that doesn’t work ask support to help

Use the orange chat bubble bottom right of screen or

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Mistakenly accept text message offer

DennyCrane — Wed, 27 Nov 2024 20:48:16 GMT

Looks like you've got your answer on how to solve this, but I'm curious what the text offer was for (what was the plan) and what plan you're currently on?