topic Re: Port issue in Get Support

Port issue

Anwarpabani — Wed, 27 Nov 2024 19:21:48 GMT

Hi,

I am having issue porting my number.
I submitted port request and I received text from Fido asking to authorize port. I said yes to this text.
I got another text from Koodo (i know, not public) saying my port had an issue.
I called Fido, they said that my port request had the account number off by one digit. It seems I typed it in wrong.
I need help re-sending the port request.
I logged into my public mobile portal from both computer and phone and selected option for transfer my number. On phone, it says, invalid number. On computer it says my number is not valid for porting.

Can someone please resend my port request for me please.
Thanks,

Re: Port issue

hTideGnow — Wed, 27 Nov 2024 19:22:42 GMT

hi @Anwarpabani

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Port issue

slusagm — Wed, 27 Nov 2024 19:23:46 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Port issue

Anwarpabani — Wed, 27 Nov 2024 19:29:02 GMT

Thank you all for sharing the number. I am now on line with them.

Re: Port issue

Anwarpabani — Wed, 27 Nov 2024 19:36:49 GMT

Thank you all for your VERY QUICK response. I was able to speak with someone who helped with transfer!

Re: Port issue

AJoy16 — Wed, 27 Nov 2024 21:49:05 GMT

Could you please share this number with me? I'm having an issue porting from Virgin to Public Mobile

Re: Port issue

hTideGnow — Wed, 27 Nov 2024 21:50:19 GMT

HI @AJoy16

Yes. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Port issue

AJoy16 — Wed, 27 Nov 2024 22:04:20 GMT

thank you.

Thank you!

It's just an issue with imessage - it says that there is no number associated and when I enter my number it just keeps spinning and saying verified - maybe I need to wait longer....?