topic Re: Payment Help in Get Support

Payment Help

lukelnger — Wed, 27 Nov 2024 19:08:17 GMT

I tried to subscribe with 3 different credit cards, all within the expire date (at least 2 years to expire), correct postal code, and none of them work. It keeps saying "Payment Failed! Please try again or use a different payment method."

Tried many times none of them work. Please help:)

Re: Payment Help

hTideGnow — Wed, 27 Nov 2024 19:09:51 GMT

HI @lukelnger

payment system sometimes is trouble

were you using the app? try uninstall the PM app, reboot and reinstall

then try a different email address to create another account and try subscribe again

Re: Payment Help

Handy1 — Wed, 27 Nov 2024 19:12:14 GMT

@lukelnger It needs to be Canadian / US issued credit card visa debit card , also when using the app clear app cache or uninstall it and reinstall it and when you log back in be sure to allow use location permission. And the postal code for card needs to match that of the address you use

Re: Payment Help

AK32 — Wed, 27 Nov 2024 19:13:25 GMT

that is strange, is your account currently active? you might have to make a manual payment before subscribing/autopaying.

You could try on a web browser using a private/incognito window, as sometimes PM has cache issues.

Re: Payment Help

lukelnger — Wed, 27 Nov 2024 19:25:05 GMT

Thank you guys for the help. I used the app and it worked!