topic Re: Transferring Number in Get Support

Transferring Number

Mobina — Wed, 27 Nov 2024 11:54:01 GMT

I transferred my number from Bell to public mobile and I received the authorization message as well and replied YES to it then changed my old SIM to public mobile SIM. However, my number has not been transferred yet and it's been more than 5 hours. I don't want to lose my number and want to transfer it. If someone can help I would be thankful.

Re: Transferring Number

computergeek541 — Wed, 27 Nov 2024 11:54:59 GMT

@Mobina wrote:
I transferred my number from Bell to public mobile and I received the authorization message as well and replied YES to it then changed my old SIM to public mobile SIM. However, my number has not been transferred yet and it's been more than 5 hours. I don't want to lose my number and want to transfer it. If someone can help I would be thankful.

Please use the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to contact a Public Mobile customer support agent.

Re: Transferring Number

Mobina — Wed, 27 Nov 2024 11:59:55 GMT

Thanks for replying. I tried to submit a ticket; however, I don't have the 19 digits behind the sim card.

Re: Transferring Number

computergeek541 — Wed, 27 Nov 2024 12:06:05 GMT

@Mobina wrote:
Thanks for replying. I tried to submit a ticket; however, I don't have the 19 digits behind the sim card.

I'm unsure as to why the system would be asking for your SIM card number. It should simply be asking you to log into your Public Mobile self serve account. Since that step isn't working, send a private message to CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring Number

Mobina — Wed, 27 Nov 2024 19:00:23 GMT

I submitted a ticket and also contacted customer support agent about 7 hours ago but still didn't receive any feedback from them. Is it normal to wait for this long for a response? is there another way to contact customer service?

Re: Transferring Number

hTideGnow — Wed, 27 Nov 2024 19:04:45 GMT

hi @Mobina

not normal. They usually reply quick, within 2 hours

did you check the Community inbox for CS_Agent's reply?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if not reply there, message them again for update:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and I will send you a number to call porting team to confirm if the port was completed. Please check your inbox for my message

Re: Transferring Number

Piper2025 — Sun, 01 Jun 2025 00:50:51 GMT

I’m having the same issue. Did you get yours fixed? What did you have to do?