topic Re: update changed credit card in Get Support

update changed credit card

Billd1 — Wed, 27 Nov 2024 18:01:35 GMT

phone shut down, changed new credit card ,won't renew subscription

Re: update changed credit card

Handy1 — Wed, 27 Nov 2024 18:02:47 GMT

@Billd1 After updating credit card you need to make manual payment

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: update changed credit card

hTideGnow — Wed, 27 Nov 2024 18:02:58 GMT

HI @Billd1

you need to manually add fund to resume service after you updated your credit card.

please use this link to add enough fund

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: update changed credit card

computergeek541 — Wed, 27 Nov 2024 18:10:00 GMT

Re: update changed credit card

Billd1 — Wed, 27 Nov 2024 18:12:13 GMT

Thankyou for your help. I have spent hours trying to navigate this problem. There is a need for better info on the Public website for this simple task

Re: update changed credit card

hTideGnow — Wed, 27 Nov 2024 18:13:45 GMT

hi @Billd1

there used to be a button "Pay and Resume services" but for some reason , it is not there anymore

the Add Funds has a button on Payment page before. But for some reason, it is gone too

Re: update changed credit card

Handy1 — Wed, 27 Nov 2024 18:20:04 GMT

It still there for some but apparently not all