topic No Roaming Please in Get Support

No Roaming Please

WaterMark — Wed, 27 Nov 2024 15:33:23 GMT

Hello PM Community,
I'm a new PM customer who had roaming issues with my past provider (arguing this on over half my bills and price is why I moved here). I am often on Lake Erie or sometimes by Niagara Falls and caught US cell towers. Just because I am near to the US doesn't mean I want an additional charge. I also do travel a lot with my phone, however if I need connectivity when overseas, I'll just get a much cheaper temporary eSIM.

I have roaming turned off on my phone. Is there anything else I could/should be doing?

I wonder if anyone else has this issue? Or has some advice? I did see a few posts on roaming, but not particularly this scenario.
Thanks in advance!
Mark

Re: No Roaming Please

slusagm — Wed, 27 Nov 2024 15:32:18 GMT

PM is prepaid, so you won't get extra roaming charges

Re: No Roaming Please

hTideGnow — Wed, 27 Nov 2024 15:33:12 GMT

HI @WaterMark

turning off roaming is all you need.

if you don't want your phone got connected to US network, just go to the phone Mobile connections, change Automatic to Manual and then select Public Mobile. That will lock your phone to PM network and it won't try to connect to any US network

Re: No Roaming Please

hairbag1 — Wed, 27 Nov 2024 15:34:14 GMT

@WaterMark

you can turn ON roaming and leave it on. There's no traditional roaming fees with a prepaid service such as you have with PM.

Re: No Roaming Please

DennyCrane — Wed, 27 Nov 2024 15:34:42 GMT

This is a prepaid service so you'll never have any surprise charges here. It either works or it doesn't work.

Having said that, there are Can/US and Can/US/Mex roaming plans available that would give you US service for no additional charge anyway. Not sure what plan you're on.

Re: No Roaming Please

computergeek541 — Thu, 28 Nov 2024 02:38:29 GMT

Re: No Roaming Please

WaterMark — Thu, 28 Nov 2024 13:32:37 GMT

Hello computergeek541,

Was I meant to have access to the link you provided?
When I click on it, I get an access denied.