topic Re: Reactivated my plan after one year in Get Support

Reactivated my plan after one year

Johnnyboy66 — Wed, 27 Nov 2024 15:09:49 GMT

Reactivated my line with a new plan but was assigned a new cell 437-xxx-xxxx. My old number 416-xxx-xxxx was assigned to my account from Telus. How do I get the old 416-xxx-xxxx back ?

Re: Reactivated my plan after one year

Handy1 — Wed, 27 Nov 2024 14:46:03 GMT

@Johnnyboy66 The numbers probably gone , start by calling the number to see if somebody answers it ,if it’s assigned to someone your out of luck but if not then if you got the number from Telus you can try get the number and plan with them to port the number over to to your PM account

Re: Reactivated my plan after one year

hTideGnow — Wed, 27 Nov 2024 14:41:52 GMT

HI @Johnnyboy66

please remove the phone numbers. We are just customers in this community

so, was the old number still active with Telus or it is not active now with any carrier? If you own the number between with PM, there is a chance you can get it back. Contact support agent and show them some proof you had that before

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Reactivated my plan after one year

Johnnyboy66 — Wed, 27 Nov 2024 15:03:22 GMT

It was ported to PM last year. It should be with PM. No one newer when I called

Re: Reactivated my plan after one year

Johnnyboy66 — Wed, 27 Nov 2024 15:04:56 GMT

Called and got a recording 6UT1

Re: Reactivated my plan after one year

Handy1 — Wed, 27 Nov 2024 15:06:31 GMT

@Johnnyboy66 Yes but if the account was closed due to be suspended more then 90 days , the. The number will go back to the carrier it originally came from so in this case you said it was Telus ? So I think you need to contact Telus even though PM under same umbrella .

Re: Reactivated my plan after one year

Johnnyboy66 — Wed, 27 Nov 2024 15:18:29 GMT

Telus advised it is with PM.

Re: Reactivated my plan after one year

computergeek541 — Wed, 27 Nov 2024 15:19:52 GMT

Re: Reactivated my plan after one year

slusagm — Wed, 27 Nov 2024 15:21:24 GMT

Then PM can certainly do it but hard to say if they are willing to assign you the number. These days, they don't like people choosing their number. But since you had that before, maybe they are ok

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reactivated my plan after one year

Handy1 — Wed, 27 Nov 2024 15:20:45 GMT

@Johnnyboy66 Well try support then see if they can help you

submit ticket with support using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Reactivated my plan after one year

computergeek541 — Wed, 27 Nov 2024 15:43:05 GMT

Re: Reactivated my plan after one year

computergeek541 — Wed, 27 Nov 2024 15:44:13 GMT

Re: Reactivated my plan after one year

slusagm — Wed, 27 Nov 2024 15:47:56 GMT

the number you want, what is the next 3 digits after 416?

Re: Reactivated my plan after one year

Johnnyboy66 — Wed, 27 Nov 2024 15:50:15 GMT

416-910-78XX

Re: Reactivated my plan after one year

computergeek541 — Wed, 27 Nov 2024 15:50:43 GMT

Re: Reactivated my plan after one year

slusagm — Wed, 27 Nov 2024 15:53:44 GMT

the number is really Telus'

But it could be in the "cool down" stage right before it available in the pool to be chosen again and no one can choose it now

the number could have also be the the VoIP provider now. It wasn't picked yet, but out of Telus hand and with the VoIP

Re: Reactivated my plan after one year

Johnnyboy66 — Wed, 27 Nov 2024 16:03:08 GMT

It was ported and activated on PM last year. Is your summation still the same ?

Re: Reactivated my plan after one year

Johnnyboy66 — Wed, 27 Nov 2024 16:04:52 GMT

what does PM do with the number after suspension of 90 days ?

Re: Reactivated my plan after one year

slusagm — Wed, 27 Nov 2024 16:05:00 GMT

same. And once your account was suspended over 90 days, your number is gone and you really cannot control how mobile providers use your number. It will be nice if they can give you back, but if not, then you will have to move on with new number.

Some people actually pay extra or port in and out to other VoIP just to keep the number

Re: Reactivated my plan after one year

Johnnyboy66 — Wed, 27 Nov 2024 16:09:42 GMT

please confirm if the number is no longer with PM.