topic Re: Port Status - Contact Public? in Get Support

Port Status - Contact Public?

AJG123 — Tue, 26 Nov 2024 18:56:50 GMT

Hi there,

I replied "YES" to the porting text when transferring from Virgin to Public. I called the porting line to make sure it went through as I think I had responded from the wrong SIM, but they said everything was okay on their end. They said to contact Public to finish the port. I assume this is handled automatically, but is there any way to check if it is okay on the Public end, or is it kind of just a "wait a few hours/until service with Virgin stops" kind of thing?

Thank you.

Re: Port Status - Contact Public?

Handy1 — Tue, 26 Nov 2024 18:59:08 GMT

@AJG123 Can take couple hours for port to complete , best to just wait till virgin sim stops working then test pm sim for both incomming and out going calls text and dat

Re: Port Status - Contact Public?

hTideGnow — Tue, 26 Nov 2024 18:59:30 GMT

HI @AJG123

you can put the PM sim card and test. if it can make outbound calls, but not receive inbound calls, you just need to wait another hour and reboot the phone

or you can ask PM support team for status update. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

but if you cannot even make outbound calls, it is a problem with the account setup. Message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Port Status - Contact Public?

Pixelguy — Tue, 26 Nov 2024 19:01:35 GMT

Hi AJG123,

As long as you replied yes on the Virgin sim, and your public SIM is capable of outgoing, you should be good to go! Ports can take up to 90 minutes from interbrand. Turn your phone off and back on after this time period and make sure a friend can call you on your number to check your port is complete.

Hope this helps!

Re: Port Status - Contact Public?

Dean99 — Wed, 27 Nov 2024 15:02:49 GMT

I ported from Fido two days ago. It was quick and no issues. Just replied to Fido text "YES" and within 20 minutes ported all completed.