topic App texts code to wrong number in Get Support

App texts code to wrong number

Wheelz18 — Wed, 27 Nov 2024 11:55:40 GMT

The app texts the verification code to a number that is not mine. How can i get it uodatedto the correct number (my actual telus cell phone number)?

Re: App texts code to wrong number

Sansan — Wed, 27 Nov 2024 11:50:28 GMT

@Wheelz18 on that site it should have to option to send code to email email.

If it says didn't get code? Click on it and it and choose option to send to your email.

If you don't get that option, you would need the help of a rep.

You can use the link below for agents.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: App texts code to wrong number

Phil_Adelphus — Wed, 27 Nov 2024 16:19:47 GMT

@Wheelz18 If you can log in to your account with email verification as @Sansan explained, you can go to your Eversafe profile and edit the phone number there to the correct one.