topic Re: Having some issues porting a number from Fido in Get Support

Having some issues porting a number from Fido

Nith — Wed, 27 Nov 2024 06:18:11 GMT

Hello,

I ported two lines from Fido this evening. Both physical sims to esims. The Samsung device ported seamlessly, but now I’m having issues with the iPhone.

I received a welcome message to restart the device and loss my Fido service. After rebooting, I see the device is now on Public Mobile, but there’s no technology icon (3G/LTE/5G). I cannot make outgoing/incoming texts, no data, no outgoing calls but weirdly incoming calls works and shows up as Unknown.

I’m just wondering if the porting is still ongoing and it’s a matter of being patient or is there an issue that needs to be addressed? It’s been about 5 hours.

Please note that when I log into my Fido account, both lines are ported out and the account has been automatically cancelled.

Thanks.

Re: Having some issues porting a number from Fido

Dunkman — Wed, 27 Nov 2024 06:29:31 GMT

@Nith

Porting should be done by now. Maybe try a network reset of the phone. Note this will erase any saved Wifi password, etc. Did you remove the Fido physical SIM card from your phone?

If that does not work, you likely will need to contact customer service agent for more troubleshooting.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Most CSAs are not working now, so you may need to wait until morning for response.

Re: Having some issues porting a number from Fido

Nith — Wed, 27 Nov 2024 06:33:59 GMT

Hello, thanks for the response.

Yes, I removed the physical sim and tried restarting the network settings but still the same issue. I will submit a ticket. Thanks again.

Re: Having some issues porting a number from Fido

Nith — Wed, 27 Nov 2024 07:04:41 GMT

I didn’t expect a reply but CSA reached out. They did something on their end, asked me to power cycle my device, and now everything is working. Thanks.