topic Verizon in Get Support

Verizon

Randy52 — Tue, 26 Nov 2024 21:30:43 GMT

I have Canadian Moto g LTE, not 4 or 5g. When I select Verizon in US it connects but I cannot call out or receive phone calls or text messages. It seems I call only call or text with T-Mobile and that has weakest signal were I am in US. Had anyone else experienced this or have a solution. Thanks

Re: Verizon

hTideGnow — Wed, 27 Nov 2024 00:01:02 GMT

hi @Randy52

your phone is on the VoLTE list, so it should work without issue with VoLTE

did you also try At&T?

Re: Verizon

Handy1 — Wed, 27 Nov 2024 00:12:45 GMT

@Randy52 Another option is to download text now app or whats app to call and text using data / wifi

Re: Verizon

Randy52 — Thu, 28 Nov 2024 00:07:16 GMT

AT&T only works for messaging. Signal for At&T and T-Mobile is weak were I am in AZ. Verizon is strong but I cannot send or receive phone calls or messages even though I am connected.

Re: Verizon

hTideGnow — Thu, 28 Nov 2024 00:08:53 GMT

hi @Randy52

but what phone do you have?

that is important to confirm if you can use VoLTE

Re: Verizon

Handy1 — Thu, 28 Nov 2024 00:09:14 GMT

@Randy52 Could try a network reset and see if that helps

Re: Verizon

Handy1 — Thu, 28 Nov 2024 00:09:47 GMT

Motto G

Re: Verizon

hTideGnow — Thu, 28 Nov 2024 00:14:48 GMT

thanks @Handy1 . I just want to confirm which Moto G. You are not android users, you might not aware there are different Moto G , all the way from 2013

and @Randy52 , if yours is Moto G 5G, then it should be able to connect VoLTE. But if yours is an older one, then you can only use voice with T-Mobile 2G, which they are slowly turning it off

So, for now, best is to use VoIP app like TextNow or Fongo to make calls. Or simply use app like Whatsapp